Returns & Exchanges

We want you to be fully satisfied with your SharkNinja purchase, which is why we offer a 60-day money-back guarantee for products purchased directly from our official website. If your home appliance doesn't meet your expectations, simply return it within the eligibility period for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and start the process.

• 2.
  Pack Your Item

  Place the product in its original packaging including all accessories, manuals, and components to ensure a smooth inspection process.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return box.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7 to 10 business days.